Finally, a Silicon Valley startup has built something genuinely useful. A bot that will fight with Comcast reps for you.
Trim, a San Francisco startup whose service cancels recurring subscriptions you don’t want, has built a bot that logs into your Comcast CMCSA 1.45% account, and attempts to decrease you monthly bill. The bot is modified to converse via chat with Comcast customer service reps. It is using a set of arguments and responses Trim has determined work often enough to effectively decrease a monthly bill or get you a one-time credit.
“My grandma was overpaying by $35/month for Comcast, because they had raised her rate a little bit each year for the past decade,” Trim co-founder and CEO Thomas Smyth say: “I negotiated my grandmother’s bill (saving her $420 per year) and wondered if there was some way to do that automatically.”
To use the bot, download Trim’s Chrome web browser extension. Then follow the written instructions, including filling out your Comcast account information, which Trim’s bot will have to supply to the customer service rep. While the bot battles with Comcast, you can play games by clicking on the game icons on the left of the screen.
Obviously, at this moment there’s no guarantee that Trim’s bot will work. The company has been testing it for about a week now and approximately 200 people have used it. Until now, it’s had a 70% success rate at lowering customers’ bills, with an average saving of $10. Trim is not taking a cut from the savings. That means you can keep all the extra money for yourself.
What is next….?
The startups says it’s attempting to add more functionalities to the bot. After that it can chat with a Comcast rep if your Internet service it too slow, or there’s an outage.
While bots computer programs designed to chat and interact with humans have been getting a lot of attention lately with companies like Facebook FB 0.55% investing a lot in that area. Many people are still clumsy and a gimmick. However, Trim’s Comcast battling bot turn out to be a helpful and clever use of that technology. We may see it used more and more to in the case of customer service issues.
This startup Service handles individuals’ customer complaints to airlines and such. Michael Schneider, said that while humans are currently doing the work, bots will likely take control over certain customer complaints that are common and can be automated.